When the Note Doesn’t Fit: Social Workers Documenting in the Electronic Health Record on Integrated Health Teams

Authors: Brianna Lombardi, PhD, MSW | Lisa de Saxe Zerden, PhD, MSW | Erica Richman, PhD, MSW | Ting Guan

Topics: Health Information Technology, Integration and Collaboration

Research Center: Carolina Health Workforce Research Center

August 2, 2023

Social workers hold vital positions on interprofessional teams or integrated healthcare teams (IHC), increasingly in primary care settings, to deliver behavioral and mental health services. Electronic health records (EHR) serve as a communication tool within these teams, but little is known about how social workers interface with EHR. 

This article in the Journal of Technology in Human Services presents 3 themes that emerged from a qualitative study seeking to understand how social workers document their work in EHRs in integrated primary care settings.

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