Perceptions of Electronic Health Records Effects on Staffing, Workflow, and Productivity in Community Health Centers

Authors: Leah Masselink, PhD | Clese Erikson, MPA

Topics: Community Health Centers, Health Information Technology, Staffing

Research Center: GW Health Workforce Research Center

August 1, 2016

Significant Federal investments have motivated many community health centers (CHCs) to implement electronic health records (EHRs) in recent years. Because CHCs are known to use flexible and innovative staffing models, their uptake of EHRs creates a unique opportunity to study how new technology intersects with staffing changes to influence care delivery.

This report helps to understand how CHCs’ implementation of EHRs has changed staffing models, staff roles, and workflow, and the mechanisms by which EHRs influence staff productivity and coordination between providers and quality of care.

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