Interrupted Integrated Healthcare? How Primary Care Practices Adapted Core Components of Integrated Healthcare in Response to COVID-19

Authors: Brianna Lombardi, PhD, MSW | Lisa de Saxe Zerden, PhD, MSW | Diana Krueger, MSW, MBA | Erica Richman, PhD, MSW

Topics: COVID-19, Integration and Collaboration, Primary Care

Research Center: Carolina Health Workforce Research Center

August 8, 2023

COVID-19 interrupted integrated health care (IHC) teams practicing in the same physical space. Although the use of telehealth increased, little was known about how other processes and integrated workflows were adapted during the pandemic in IHC teams. 

This policy brief explores ways in which IHC was modified during the pandemic, including communication, collaboration, and coordination of care by presenting 4 main themes from a qualitative study of 20 participants, 15 behavioral health providers, and 5 physical health providers.

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