Impact of Electronic Visit Verification on Personal Care Services Workers and Consumers in the United States

Author: Jacqueline Miller, BA | Mary Lou Breslin | Susan Chapman, PhD, MPH, RN, FAAN

Topics: Health Information Technology, Medicaid

Research Center: UCSF Health Workforce Research Center on Long-Term Care

July 22, 2021

Electronic Visit Verification (EVV) is a state-implemented telephone and computer based technology system used to verify electronically that a Medicaid Personal Care Services (PCS) worker has arrived on the job and assisted a person with a disability with approved PCS tasks. EVV was a response to concerns about fraud, waste, and abuse in Medicaid-funded PCS. Research would have to be conducted on the impact of EVV to address these issues.

This report investigates if EVV, in representative states, acts as a barrier, facilitator, or a promising practice in terms of supporting and advancing choice, control, community living, and participation for disabled individuals who receive Medicaid PCS.

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