Topics: Diversity, Emerging Models and Innovations, Staffing
Research Center: University of Washington Center for Health Workforce Studies
Navigators in the federal Insurance Navigator Program provide enrollment assistance, outreach, and education to individuals who are eligible for health insurance coverage. Their work is key to public health efforts to address inequities but continues to be poorly understood and undervalued.
This article examines the navigator profession to better understand the equity work they do, the training and skills required, and the Navigator Program-based challenges they face.